Privacy Policy

Anghel Hotel – Hotel Policies (Greece)

These policies are established in accordance with Greek law and applicable European Union regulations, including Regulation (EU) 2016/679 (GDPR). They are intended to ensure a safe, lawful, and comfortable stay for all guests of Anghel Hotel. By confirming a reservation or staying at the hotel, guests agree to comply with the following policies.

1. Check‑In and Check‑Out

  • Check‑in time: From 14:00
  • Check‑out time: By 11:00
  • Early check‑in and late check‑out are subject to availability and may incur additional charges.
  • A valid government‑issued photo ID or passport is required at check‑in, as mandated by Greek law.

2. Reservations and Payment

  • All reservations must be guaranteed with a valid payment method.
  • Full or partial prepayment may be required depending on the selected rate.
  • All prices are shown in EUR (€) and include or exclude taxes as clearly stated at the time of booking.
  • Applicable taxes may include VAT and the Climate Resilience Fee (formerly accommodation tax), payable as required by Greek legislation.
  • The hotel reserves the right to pre‑authorize credit or debit cards prior to arrival.

3. Cancellation and No‑Show Policy

  • Cancellation policies vary depending on the rate plan and booking channel.
  • Failure to arrive without prior cancellation (“no‑show”) may result in a charge of one night’s stay or the full reservation amount, in accordance with the agreed booking terms.
  • Any changes to reservations must comply with the applicable cancellation policy.

4. Occupancy

  • Maximum room occupancy must be respected according to the licensed capacity of each room type.
  • Children are considered occupants and must be included in the reservation.
  • Extra beds or baby cots are available upon request, subject to availability and additional charges.

5. Guest Conduct

  • Guests must behave respectfully toward other guests, staff, and hotel property.
  • Disturbing the peace, excessive noise, or illegal activities are strictly prohibited.
  • Anghel Hotel reserves the right to terminate a stay without refund in cases of serious misconduct or violation of Greek law.

6. Smoking Policy

  • In accordance with Greek anti‑smoking legislation, Anghel Hotel is a non‑smoking property.
  • Smoking (including electronic cigarettes) is prohibited in all indoor areas and guest rooms.
  • Violations may result in cleaning fees and applicable fines as provided by law.

7. Pets Policy

  • Pets are not permitted, unless explicitly stated in a specific room offer.
  • Certified service animals are allowed in compliance with Greek and EU accessibility laws.

8. Damage and Liability

  • Guests are financially responsible for any damage caused to hotel property during their stay.
  • Repair or replacement costs may be charged to the guest’s payment method.
  • Anghel Hotel is not liable for loss, theft, or damage of personal belongings, except where liability is imposed by Greek law.
  • Guests are encouraged to use in‑room safes where available.

9. Housekeeping

  • Daily housekeeping service is provided unless otherwise requested.
  • Linen and towel changes follow hotel sustainability practices or are available upon request.
  • Guests may decline housekeeping by informing reception.

10. Safety and Security

  • For safety reasons, cooking appliances, open flames, candles, and hazardous materials are not permitted in guest rooms.
  • Emergency exits and safety instructions posted throughout the property must be followed at all times.

11. Parking (If Applicable)

  • Parking is subject to availability and may require reservation.
  • Vehicles are parked at the owner’s risk.
  • The hotel bears no responsibility for loss or damage to vehicles or personal items left inside, except where required by law.

12. Group Bookings

  • Group bookings (typically 5 rooms or more) may be subject to special terms and conditions.
  • A written agreement, advance payment, and stricter cancellation policies may apply.
  • Rooming lists must be provided within the deadline specified by the hotel.
  • Anghel Hotel reserves the right to modify allocation if contractual obligations are not met.

13. Privacy Policy & GDPR Compliance

  • Anghel Hotel processes personal data in accordance with the EU General Data Protection Regulation (GDPR) and Greek data protection laws.
  • Personal data collected may include name, contact details, identification information, and payment details, solely for reservation management, legal compliance, and guest services.
  • Guest data is processed lawfully, transparently, and securely, and is not shared with third parties except where required by law or for essential service provision.
  • Guests have the right to access, correct, restrict, or request deletion of their personal data, subject to legal retention obligations.
  • Requests related to personal data may be submitted to hotel management or reception.

14. Force Majeure

  • Anghel Hotel is not liable for failure or delay in performance due to events beyond its reasonable control, including natural disasters, government actions, strikes, or utility interruptions.

15. Amendments

  • Anghel Hotel reserves the right to amend these policies at any time in accordance with applicable laws.
  • The version in effect at the time of the guest’s stay shall apply.

For further information or clarification, please contact the front desk. We thank you for choosing Anghel Hotel and wish you a pleasant stay.